We are looking for an Application Support Engineer to join our team and provide technical support for a portfolio of business-critical applications. This role is ideal for a flexible and technically minded engineer who enjoys troubleshooting complex issues, analysing systems and working across different technologies.

The successful candidate will be responsible for supporting applications used across the organisation, ensuring their stability, availability and smooth operation.

Key Responsibilities:

• Provide day-to-day technical and application support for multiple business-critical systems
• Support and maintain applications such as CaseIQ, Peeps, Whisply and Curayo
• Investigate and troubleshoot application, system and integration issues
• Perform technical analysis to identify root causes and implement appropriate solutions
• Monitor application health, performance and availability
• Collaborate with internal teams, vendors and other technical stakeholders to resolve incidents and service requests
• Participate in incident, problem and change management processes
• Analyse logs, system behaviour, integrations and dependencies to diagnose technical issues
• Support application upgrades, releases, configuration changes and maintenance activities
• Create and maintain technical documentation and knowledge base articles
• Continuously identify opportunities to improve system stability, support processes and operational efficiency

Requirements:

• Previous experience in Application Support, Production Support, System Engineering or a similar technical role
• Strong troubleshooting and analytical skills
• Ability to understand complex systems, their integrations and dependencies
• Experience working with enterprise applications and supporting business-critical systems
• Good understanding of system administration and IT infrastructure concepts
• Ability to analyse logs and technical data and identify root causes
• Familiarity with incident, problem and change management processes
• Ability to work independently and take ownership of technical issues
• Strong communication and collaboration skills
• Flexibility and willingness to work with different technologies and applications
• Good command of English, both written and spoken

Nice to Have:

• Experience supporting SaaS or cloud-based applications
• Knowledge of APIs, system integrations and authentication mechanisms
• Experience with monitoring and ticketing tools
• Basic scripting or automation skills
• Experience working in large, international organisations

Our Offer:

• Fully remote position
• 115 PLN/hour contract rate
• Opportunity to work with a portfolio of enterprise applications and technologies
• Technically diverse role with exposure to application support, system analysis and integrations
• Collaboration with experienced international technology teams
• Opportunity to develop your technical expertise in a global environment

If you are a technically versatile engineer who enjoys solving complex problems and taking ownership of application support, we would be happy to hear from you.